If the unexpected happens,
Kedge Claims are just clicks away.

How Kedge works

  1. Choose a Kedge coverage approach.
    • Include Kedge on every order to boost conversion and retention.
    • Or, provide Kedge as an option to customers at very low cost.
  2. Integrate Kedge with your cart.
    • Designed by programmers for easy, seamless integration with all carts, gateways, and shippers.
    • You and your customers are fully covered from the moment of checkout.
    • Customers receive an email showing their protected order and an easy click-to-Claim link.
    • We proactively ensure customers contact Kedge instead of merchants, card brands or processors for Claims.
    • No set up, monthly or hidden fees.

Customer retention & loyalty

  • 100% coverage on the entire cart from the moment of purchase
  • Single, trusted place for customers to go.
  • No waiting period, replace or refund right away

We spend the time, you don’t

  • Immediate, brand-worthy, all-inclusive Claims service
  • Customer replacement reorders completed by Kedge
  • Customer refunds completed by Kedge

Bottom line business impact

  • Increase conversion when customers feel protected
  • Replacement product cost covered by Kedge
  • Replacement product shipping cost covered by Kedge
  • Product refund cost covered by Kedge
  • Eliminate need for insurance coverage from carriers
  • Eliminate claims write offs

Fraud & chargeback prevention

  • We proactively ensure customers contact Kedge instead of merchants, card brands or processors
  • Over time, we’ll build data-driven shopper profiles from across all Kedge Merchants revealing potential fraudsters and highlighting honest purchasers, then share with Merchants in real-time.