If the unexpected happens,
Kedge Claims are just clicks away.
How Kedge works
- Choose a Kedge coverage approach.
- Include Kedge on every order to boost conversion and retention.
- Or, provide Kedge as an option to customers at very low cost.
- Integrate Kedge with your cart.
- Designed by programmers for easy, seamless integration with all carts, gateways, and shippers.
- You and your customers are fully covered from the moment of checkout.
- Customers receive an email showing their protected order and an easy click-to-Claim link.
- We proactively ensure customers contact Kedge instead of merchants, card brands or processors for Claims.
- No set up, monthly or hidden fees.
Customer retention & loyalty
- 100% coverage on the entire cart from the moment of purchase
- Single, trusted place for customers to go.
- No waiting period, replace or refund right away
We spend the time, you don’t
- Immediate, brand-worthy, all-inclusive Claims service
- Customer replacement reorders completed by Kedge
- Customer refunds completed by Kedge
Bottom line business impact
- Increase conversion when customers feel protected
- Replacement product cost covered by Kedge
- Replacement product shipping cost covered by Kedge
- Product refund cost covered by Kedge
- Eliminate need for insurance coverage from carriers
- Eliminate claims write offs
Fraud & chargeback prevention
- We proactively ensure customers contact Kedge instead of merchants, card brands or processors
- Over time, we’ll build data-driven shopper profiles from across all Kedge Merchants revealing potential fraudsters and highlighting honest purchasers, then share with Merchants in real-time.